Which maturity level describes a follower who is willing to complete the task but lacks confidence?

Which maturity level describes a follower who is willing to complete the task but lacks confidence?

• A. M1
• B. M2
• C. M3
• D. M4

Answer: (C)

Understanding follower maturity involves looking at both capability and confidence to perform tasks. When a follower can complete the task but lacks confidence, they are able but unwilling to take it on initially. This maps to the level described as able but unwilling. In practice, the leader should respond with a supportive, coaching approach to build the follower’s confidence—offer reassurance, provide support, involve them in planning, and gradually delegate as self-belief grows. This level sits between those who are unable (even if willing) and those who are able and willing, and the fully ready follower who is both able and willing.

Understanding follower maturity involves looking at both capability and confidence to perform tasks. When a follower can complete the task but lacks confidence, they are able but unwilling to take it on initially. This maps to the level described as able but unwilling. In practice, the leader should respond with a supportive, coaching approach to build the follower’s confidence—offer reassurance, provide support, involve them in planning, and gradually delegate as self-belief grows. This level sits between those who are unable (even if willing) and those who are able and willing, and the fully ready follower who is both able and willing.