In Handy's framework, which item is NOT part of the regulatory (conflict-specific) approach?

In Handy's framework, which item is NOT part of the regulatory (conflict-specific) approach?

• A. Rules & procedures
• B. Conflict managers
• C. Open dialogue
• D. Meetings

Answer: (C)

Handy’s framework here is about distinguishing formal, regulatory ways to manage conflict from informal, communicative ones. In the regulatory approach, the organization relies on codified controls: rules and procedures set the processes for handling disputes; conflict managers are appointed to steer resolution; and meetings provide formal settings to discuss and settle issues. Open dialogue does not fit this mold, as it is an informal, ongoing exchange aimed at understanding and collaboration rather than enforcing formal rules or appointing a specific mediator. So open dialogue is not part of the regulatory, conflict-specific approach.

Handy’s framework here is about distinguishing formal, regulatory ways to manage conflict from informal, communicative ones. In the regulatory approach, the organization relies on codified controls: rules and procedures set the processes for handling disputes; conflict managers are appointed to steer resolution; and meetings provide formal settings to discuss and settle issues. Open dialogue does not fit this mold, as it is an informal, ongoing exchange aimed at understanding and collaboration rather than enforcing formal rules or appointing a specific mediator. So open dialogue is not part of the regulatory, conflict-specific approach.